Winbox My Terms & Conditions – Complete Guide for Malaysian Members

Winbox my is an online entertainment platform offering a wide range of casino games, Sports Betting, lottery, and other digital games to players in Malaysia. The platform is accessible via our official website at winboxmy.im.

By completing the registration process and creating an account on winbox my, you expressly confirm that you have read, understood, and unconditionally accepted all terms and conditions set out in this document, together with our Privacy Policy and Responsible Gaming Guidelines.

These terms are governed by applicable law, and you agree that any disputes will be resolved in accordance with the dispute resolution procedures established by winbox my.

To be eligible to register and use the platform winbox my, you must meet all of the following eligibility requirements:

• Be at least 21 years old at the time of registration and while using the platform.
• Residing in or accessing the platform from a region permitted under your local laws.
• Have full legal capacity to enter into a binding agreement.
• Never banned or suspended from the platform winbox my or any related platform previously.
• Not currently enrolled in any voluntary or mandatory self-exclusion programme from any gambling platform.
• Acting on your own behalf and not as a representative or agent of any third party.

Winbox my reserves the right to decline any registration application or terminate an existing account if eligibility requirements are found to be unmet, without the obligation to provide a reason.

Each user is only permitted to have one (1) active account at winbox my. Multiple accounts held by the same individual are prohibited and will result in all associated accounts being suspended immediately.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your official Malaysian identification document
• A valid national identity card (MyKad)
• An active Malaysian mobile number
• A valid and accessible email address
• Malaysian bank account or e-wallet details for withdrawals

Your account password is solely your responsibility. Winbox my will never ask for your password via email, SMS, or live chat. Please enable two-factor authentication (2FA) for added security.

Winbox my accepts deposits via a range of secure, verified Malaysian payment methods. All financial transactions are processed through SSL-encrypted channels.

• All deposits must be made from an account or e-wallet registered in the member's own name. Third-party deposits are not accepted.
• Winbox my does not charge any processing fees on deposits.
• Failed deposits resulting from incorrect payment information are entirely the member's responsibility.
• Daily deposit limits can be configured by members via the Responsible Gaming settings in their account.

Withdrawing funds from your account winbox my processed automatically and typically completed within 5 to 15 minutes for e-wallets and 1 to 2 business days for bank transfers.

• Minimum withdrawal is RM 50 per transaction.
• The maximum daily withdrawal is RM 50,000 for standard accounts.
• Withdrawals may only be made to an account or e-wallet registered in the same name as the member used during registration.
• First-time withdrawals or amounts exceeding RM 5,000 may require additional KYC verification.
• Bonus balances that have not met the rollover requirements cannot be withdrawn until those requirements are fulfilled.

All bonuses and promotions offered by winbox my is subject to its own specific terms and conditions. These terms will be clearly stated on the Promotions us.

General terms applicable to all bonuses at winbox my:

• Rollover Requirements: Most bonuses require a minimum rollover before withdrawals are permitted. The rollover requirement will be stated separately for each promotion.
• Validity Period: Bonuses have an expiry date. Any bonus not used within the specified period will be automatically forfeited.
• One Bonus at a Time: Only one active bonus is allowed at a time unless otherwise stated.
• Prohibition on Abuse: Any attempt to manipulate the bonus system, including the use of multiple accounts or systematic "bonus hunting" techniques, is strictly prohibited and will result in bonus forfeiture and possible account suspension.
• Any bonus granted due to a technical error is void and may be withdrawn.

Winbox my offers a wide range of game categories. Each category has specific rules that all players are required to follow:

• All casino game outcomes are determined by a Random Number Generator (RNG) that has been independently certified and audited to ensure fairness.
• For live dealer games, all results announced by the dealer are final and cannot be disputed.
• In Sports Betting, winbox my uses data from official match sources. Unofficial or unverified results will not be used.
• Bets placed after a sporting event has commenced are only valid if the system accepts them before the designated cut-off time.
• Postponed or cancelled matches will be settled in accordance with the sport-specific rules stated in the Help section.
• Winnings are automatically credited to your account balance once the result has been confirmed.

The following activities are strictly prohibited on the platform winbox my and will result in immediate action including account suspension and forfeiture of balance:

• Fraud, money laundering, or any illegal activity conducted through this platform.
• Use of bots, automated software, artificial intelligence, or any third-party tools to play or place bets automatically.
• Collusion between players or with outside parties to manipulate game outcomes.
• Exploiting technical vulnerabilities or system bugs for unauthorised gain.
• Owning or using multiple accounts.
• Providing false information during registration or the KYC process.
• Abusing the customer support system through false complaints or threats.
• Sharing your account login details with another person.

Winbox my takes your privacy very seriously. The collection, use, and protection of your personal data is governed by our detailed Privacy Policy, which can be read on the Privacy Policy.

In summary, our commitment to your privacy covers:

• Your personal data will not be sold, rented, or shared with third parties without your consent, except where required by law.
• All data is stored on servers protected by 256-bit SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our team at support@winboxmy.im.
• Winbox my uses cookies to enhance the user experience. You can manage your cookie settings through your browser.

Winbox my is fully committed to safe and responsible gaming. We believe entertainment should be enjoyable and should never be a source of financial or emotional stress.

Tools we provide for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Loss Limit: Set a maximum amount you are willing to lose within a given period.
• Session Time Limit: Set reminders or time limits for each gaming session.
• Temporary Time-Out: Pause activity for 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling has negatively impacted your life.

For the full guide and support resources, please visit the Responsible Gaming us.

Winbox my reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any terms and conditions set out in this document.
• Suspected involvement in fraudulent activity, money laundering, or other illegal activities.
• Failure to complete KYC verification within the stipulated timeframe.
• Self-exclusion request by the member.
• Business or legal requirements that necessitate it.

Any valid balance in an account closed at the member's own request will be refunded after appropriate identity verification. For accounts closed due to violations, winbox my reserves the right to withhold the relevant balance while an investigation is conducted.

Members who wish to voluntarily close their account may contact our support team at support@winboxmy.im.

Winbox my reserves the right to modify, add, or remove any part of these terms and conditions at any time. Members will be notified of significant changes via:

• In-app or on-site notification upon login
• Email to registered address (for material changes)
• Update the "Updated" date at the top of this document

Continued use of the platform winbox my after the effective date of any changes will be considered acceptance of the updated terms. If you do not agree with the changes, please contact us or discontinue use of the platform.